PARTY FAQ's
- A deposit is required to reserve your party. (*PLEASE NOTE: Party deposits are non-refundable and non-transferable*) For verification purpose, please bring your valid ID and the credit card used for your deposit payment. The balance of your party is due and payable upon check-in for your party including a refundable $100 Security Deposit. Any additional add-ons will be charged at the end of your party.
- The Security Deposit is fully refundable if at the end of your party, there are no Excessive Cleaning (more than 15 minutes needed), Trash (more than one 33 gallons trash bag) and you exit out our facility On Time. Otherwise, additional charges will be applied as follows: Excessive Trash $20-$100, Excessive Cleaning fee $50-100, a fee of $10 for every 5 minutes you go over your allotted party time.
- We require at least 14 days advance notice if you need to cancel or reschedule your party. The party must be rescheduled within 3 months of the original date. If you cancel your event within 7 days of your party date, you will be responsible for 100% of the total party price.
- Please arrive on time. We will not issue refunds or extend party end time if you or your guests arrive late. We ask that you and your guests arrive no earlier than 15 minutes before your scheduled party to allow time for check-in and complete waiver.
- All guests must wear CLEAN grip socks before entering our play area.
- You may bring own snacks, food, cakes, and drinks. No alcohol or food with strong smell. Your food can NOT be reheated or cooked in the party room. If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). You are welcome to use your own decorations. However, we DO NOT permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. Only painter's tape is allowed to hang decorations on wall.
- Party room has a maximum capacity of 25 kids or 45 guests (kids + adults) and is only available for 2 hours. Early setup before your allotted party room time is normally NOT available. If you would like to stay extra time in the party room, please check the availability with our party coordinator at least one week prior to your event as it is usually not available on the date of your party.
- Please let us know if you require a dedicated staff member to help you set up & clean up. A gratuity of $50 will be applied on to your bill if you choose party service. Once added on your booking party service can NOT be cancelled without 2 weeks prior notice.