Is a deposit required?
Yes, a $100 deposit is required to reserve your party. (*PLEASE NOTE: Party deposits are non-refundable and non-transferable*) The balance of your party is due and payable upon check-in for your party. Any additional add-ons will be charged at the end of your party.
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check-in. We will not issue refunds or extend party end time if you or your guests arrive late.
Can I bring my own food, drinks, & decorations?
You may bring own snacks, food, cakes, and drinks. If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). You are welcome to use your own decorations. However, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Do you provide party room set up and clean up?
Absolutely, we will set up the party room just the way you want it and clean up afterwards.
Will the party room be available for us during our play time? Once in the party room can guests re-enter the play area? The party room is only available during the 2nd hour. Once in the party room guests may not re-enter the play area .
What if I need to reschedule my party?
We require at least 14 days advance notice if you need to cancel or reschedule your party. The party must be rescheduled within 3 months of the original date. If you reschedule your party within 7-14 days of the event, there will be $50 convenience fee to be paid at the time of rescheduling. If you cancel your event within 7 days of your party date, you will be responsible for 100% of the total party price.
How do I schedule a Hop Hop party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date and book your party online.